Refund policy

We want you to be fully satisfied with your purchase. Please review our policy below.

Order Cancellation
Orders can be canceled within 12 hours of purchase. After this period, orders are processed and cannot be canceled.

Returns & Exchanges
We accept returns within 14 days of delivery.

To be eligible:

  • Items must be unused and in original condition

  • Items must be in original packaging

To request a return, please contact us at:
contact@lacenza.com

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photo proof.
We will gladly send a replacement or issue a refund.

Shipping Times & Delays
By placing an order, you acknowledge that:

  • Delivery typically takes 7–15 business days

  • In some cases, shipping may take up to 20–25 business days due to:

    • Customs clearance

    • Carrier delays

    • High demand periods

Delays caused by customs or shipping carriers are outside our control and are not grounds for refunds while the order is in transit.

Lost Packages
If your package is confirmed lost by the carrier, we will offer a replacement or full refund.

Refunds (if applicable)
Refunds are processed once:

  • The returned item is received and inspected
    OR

  • The issue is validated (lost/damaged item)

Refunds may take 5–10 business days to appear in your account.

Non-Refundable Situations
We do not issue refunds for:

  • Orders still in transit within the delivery timeframe

  • Delays caused by customs or carriers

  • Incorrect address provided by the customer